For e-shop visitors

What E-shop Guru Heatmap records

A store you visited uses E-shop Guru Heatmap to understand how its pages are used, so it can improve them. The store is the data controller and E-shop Guru processes the data on its behalf.

What we measure

• The pages you open, how long you stay and how far you scroll.
• Where you click and, on a computer, how the mouse moves.
• On some visits, a recording of the page as you saw it (text, images, movements), so the store can watch it like a video.
• Your screen size, the type of browser and operating system, your country (from the network, not from your address) and which site you came from.
• In WooCommerce shops, actions such as "add to cart", checkout error messages and the total amount of an order: not what you bought or the order number.
• Anything you choose to tell us via the feedback button or in a survey.

What we never measure

• Whatever you type into forms: name, address, email, phone, card details, passwords. They are hidden inside your browser before anything is sent.
• Your details as shown on the order confirmation page and in your account (name, address, email, phone): they are hidden from recordings.
• Your IP address: it isn't stored.
• Anything that identifies you from visit to visit: there are no cookies and no persistent identifier. A visit ends when you close the tab.
• We don't link data across different stores, and we don't sell it or give it to advertisers.

How long we keep it

• Visit recordings: 30 days.
• Statistics (pages, clicks, scroll): 180 days.
• Feedback and survey responses: until the store deletes them.

How to opt out entirely

• Turn on “Do Not Track” or “Global Privacy Control” in your browser: the code then sends nothing.
• For any request about your data, contact the store or us.

Contact: https://eshopguru.gr/en/contact